Air India recently launched its ‘Fog Care’ initiative, which aims to help travellers find suitable solutions for their flight issues during the fog season. As per the name of the initiative, it has been put into place to facilitate people in their air travel. How? Read on to find out.Air India stated about the said initiative while sharing a travel advisory on X today, which stated, “Dense fog enveloping Delhi and parts of Northern India early this morning caused flight disruptions across airlines, leading to significant air traffic congestion at the Delhi Airport and parking bay constraints, among multiple other challenges. Regrettably, several Air India flights had to be delayed and/or cancelled, which had a cascading, network-wide impact on our flight schedules as a result. While such unavoidable conditions are beyond airline control, our teams are shared working around the clock to assist affected guests with rebookings or full refunds if their flights were cancelled.The India Meteorological Department forecasts similar fog conditions tomorrow (16 Dec), with significantly reduced visibility expected, especially in the morning hours. Accordingly, we have proactively cancelled select flights scheduled for tomorrow.To minimise inconvenience, we have activated our Fog Care programme, whereby passengers booked on affected or likely-to-be-affected flights are being notified in advance and automatically offered complimentary rescheduling or a full refund without penalty. Impacted guests will also be contacted directly on their registered mobile numbers and email addresses. In case you do not hear from us, it is likely that the contact information recorded in your booking is that of your travel agent or of someone who may have made the booking on your behalf, in which case the notification would have been sent to them. If you’re flying with us tomorrow, we encourage you to check your flight status here before heading to the airport and allow extra time for your journey: https://airindia.com/in/en/manage/flight-status.html. Our 24×7 contact centre is available at +91 11 69329333 / +91 11 69329999 for any assistance. We sincerely regret the inconvenience caused by these weather disruptions and thank our guests for their patience and understanding.”
So what is this Air India’s Fog Care programme all about?
As per the airline, this initiative will address all the challenges posed by dense winter fog, including temporary airport closures, which usually affects early morning and late-night flights, when the fog is most prevalent.Read more: IndiGo cancels 100+ flights today across major airports: See full list
What does it offer?
This initiative will let you reschedule your flights at your convenience. Check the status of your flight any time, and if you consider rescheduling or cancelling affected flights, you can do so with no additional charges. This will help you to avoid unnecessary airport travel and from the inconvenience of long waits.If you are taking a domestic flight to or from Delhi, and it has been affected by fog, you will have the freedom to reschedule the impacted leg of your journey on any Air India flight operating on the same route within the next 72 hours.Passengers who booked tickets through the Air India website or mobile app can visit Booking link to rebook their flight at no extra cost or cancel and claim a refund. Those who made their bookings through travel agents or other partners can reschedule their flights free of charge or opt for a refund via their original booking platform.For additional support, passengers can seek assistance online or contact Air India’s customer care at 0116 932 9333.
How to avail the offer?
Those who want to use this offer, can book any other Air India flight at no additional cost, operating in the next three days. Apart from this, they can also opt to contact Air India’s call centre to rebook on any flight operating until the end of upcoming March, on the same route using the waiver code.Read more: Indigo Flight Status December 16: Several flights cancelled amid dense fog; airlines issues early morning travel advisory
Who will be eligible?
All whose flights are likely to be affected are eligible for the Fog Care offer. Passengers will be notified via email or through SMS before their travel.
Full refund or partial refund?
Under the said programme, anyone can cancel and receive a full refund for the portion of the journey affected by fog. Also, they won’t be required to pay additional charges to re-book their flights.Will there be communications from the airlines in case of flights getting cancelled due to fog?Yes, they will be notified via SMS and email, and will also be provided rebooking and refund options, prior to their scheduled travel.
